Description of Tasks

Diagnoses in-depth complex software or hardware issues with the vehicle infotainment system (user interface, media, navigation, connectivity, software updates, and audio) and gathers data to evaluate trends and potential impact.

Analytical skills

Software Product Support Engineers must diagnose vehicle infotainment systems and gather data to evaluate trends and potential impact.

Critical thinking skills

Software Product Support Engineers must interpret complex information from various sources and be able to decide the best way to solve the problems. They must also be able to figure out how changes may affect the project.

Troubleshooting knowledge and skills

Because Software Product Support Engineers are in charge of system diagnosis, they must be able to solve problems that arise throughout the process.

Minimum Requirements

• A recognised bachelor's degree, typically in computer science, software engineering, or related field