UX writer/ CX specialist | HK Talent Engage

Job description

Join Bank of China (Hong Kong)

Be a dynamic member of our team

• We commit to excellence and professionalism
• We value people

We offer challenging and rewarding careers that will further your personal development.

For other vacancies, please visit our website at http://www.bochk.com

Job No.: 499290
Employment Type: Full time
Departments: Transaction Banking Department
Job Functions: Strategic Planning, Information Technology, Project Management

Responsibilities:

• Produce concise and intuitive writing across customer touchpoints to give the user the least amount of friction possible when using the digital products
• Tracking and analyzing customer experiences across channels, customer journeys, and touchpoints
• Collaborate with business owners, UX designers and various other stakeholders (Legal, Compliance, Operation & Marketing etc.) to ensure the messaging is clear, precise, and engaging
• Work closely with UX and UI designers to improve the overall digital product user flows
• Design/maintain a writing principle & guideline and workflow. And be the advocate to our stakeholders about the value of upholding the standards
• Oversee the content across the channels and customer journeys to ensure consistency of brand’s tone and manner
• Support on user interview and analysis e.g. survey design and scripting

Requirements:

• Degree holder in Journalism, Communications, Media, Creative, Marketing or any related discipline
• 5+ years of experience in UX writing with a minimum of 3 years in creating of digital experiences
• Knowledge in online customer engagement platforms
• Understanding of interactive design and usability principles and how content strategy and creation contributes to the user experience.
• Good understanding of user-centered design and related design disciplines (customer experience strategy, design research, interaction design)
• Can analyze data and make data-driven content decisions
• Experience partnering with various stakeholders (Marketing, UX, IT Development).
• Curious, open-minded with can-do attitude
• Self-motivated and analytical mind
• Willingness to collaborate, strong communication and inter-personal skill
• Excellent writing and communications skills in both Chinese & English

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com”

To apply: https://careers.pageuppeople.com/798/cw/en/job/499290/ux-writer-cx-specialist=11232

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.