Specialist Digital Channel Management, Consumer Banking | HK Talent Engage

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Key Accountabilities

• Managing DBS digital channels to achieve omni customer experience, digitization & build best in class digital journeys, include ownership towards the end-to-end digital journeys across pre-login (public websites) and post-login (online & mobile banking).
• Planning and implementing new digital capabilities and initiatives supporting Digital and CBG Hong Kong objectives, which include channel budget, resource, planning and tracking.
• The role will require close collaboration with key partners across the bank, such as Technology, Products, Information Security, UX designers to come to together to deliver the wider banking strategy.

Responsibilities

• Lead and build a joyful experience across internet banking, mobile banking and public web.
• Develop, align and execute the digital roadmaps and propositions to the CBG Hong Kong vision and priorities.
• Design clear and achievable roadmap for next generation digital platforms via close collaborations with technology teams across the region, and translate the modernized technological stacks into future proof user interfaces and journeys on all digital banking touchpoints.
• Exercise influence over the digital banking customer experience end-to-end journeys from onboarding to authentication and across common functionalities for Retail and Wealth segments.
• Plan, manage and channel budget for technology initiatives, effectively allocate digital squads’ resources to deliver key initiatives.
• Define, drive and meet core digital channel performance on availability and reliability. Work closely with technology to drive overall channel performance and resiliency.
• Deliver fraud prevention capabilities on digital channels working together with stakeholders across Legal & Compliance, Security, Fraud and Corporate Communications for Digital fraud prevention.
• Input and review requirements for regulatory change impacting channel services and lead implementation of such change in partnership stakeholders.
• Oversee Digital Banking operations, expenses, budget, business continuity measures and risk reporting.

Requirements

• Minimum 10 years’ experience in managing digital platforms or enterprise web sites.
• Past Technology management, Project Management or Product Owner experience would be advantageous.
• Strong interpersonal and communication skills with the ability to simplify complex topics, create and deliver effective presentations to engage senior stakeholders.
• Strong business sense, especially on digital development, yet understand technical concepts and jointly work with Agile squads and other business teams.
• Highly adaptable, self-starter, ability to deal with ambiguity, thrives in fast-moving and high-growth environments, bias towards action.
• Keen interest in emerging digital trends and how to apply them to improve our digital customer experience.
• Self-motivated with a strong sense of ownership and accountability.
• Knowledge of UX design, customer discovery and Adobe Analytics is helpful.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.