(Regional) Assistant CRM Manager - Luxury Fashion | HK Talent Engage

Job description

Responsibilities:

• Assist in developing and implementing CRM strategies to cultivate and maintain customer relationships.
• Analyze customer data and market trends to identify opportunities for enhancing customer engagement and retention.
• Collaborate with the marketing and retail teams to create targeted campaigns and promotions based on customer segmentation and preferences.
• Manage the CRM system and ensure accurate and timely capture of customer information.
• Monitor and report on key CRM metrics to measure the effectiveness of initiatives and identify areas for improvement.
• Work closely with the sales team and HQ to align CRM initiatives with business objectives and sales targets.
• Provide support in training and educating staff on CRM best practices and procedures.

Requirements:

• Bachelor's degree in Marketing, Business Administration or related field.
• Proven experience in CRM, preferably in a retail or luxury fashion environment.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Ability to multitask and work effectively in a fast-paced, dynamic environment.
• Fluency in English and Mandarin is preferred.

Click "Apply Now" to apply for this position or call Alice Lam at +852 3180 4957 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.