Manager (Social & Elderly Wellness) (Quality Assurance) | HK Talent Engage

Job description

Hong Kong Housing Society is a non-government organization aiming to serve the needs of the Hong Kong community in housing and related services. We strive to be a world-class housing solution provider and innovator with leadership in quality, value for money and management. We put Customer, Quality, Talent and Prudence as the core values that support our guiding principles.

The Job

• Develop and review service operation manuals and clinical protocols/guidelines of the Social and Elderly Wellness Section to ensure compliance of statutory requirements and corporate standards.
• Identify and set appropriate quality standards and parameters.
• Communicate quality standards and parameters to operation teams.
• Coordinate and conduct service operation reviews, identify potential risks and propose preventive/remedial measures.
• Coordinate and analyse feedback of tenants/service users and/or user satisfaction surveys to identify areas of improvements.
• Plan, organize and provide staff training to operation teams for preparing and equipping staff to provide quality services.
• Manage enquiries, feedbacks and complaints from tenants/service users/stakeholders.
• Perform other duties as assigned by the supervisor.

The Person

• Degree holder in Social Work / Nursing / Health Sciences or equivalent.
• Minimum 8 years’ relevant experience, including 3 years at management position; experience in services for the elderly is an advantage.
• Good connection with various service providers and stakeholders in elderly/health services.
• Good understanding of public affairs and community relations matters, sensitive to external political, social and economic environment.
• Good verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.

Attractive remuneration package will be offered to suitable candidates. To apply, please submit online application: https://careers.hkhs.com/ or send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466.

You are welcome to visit our website www.hkhs.com to learn more about us.

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Please refer to the Policy Statement on Employment Related Data under Personal Data (Privacy) Ordinance in our website.