Customer Engagement Officer | HK Talent Engage

Job description

Join Us, Advance Forward.

At Ricoh, we’re not just imagining a future bright with ideas-we’re already building it.

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimisation. We provide the expertise and leverage the

power of our regional APAC diversity to deliver true value to our customers.

We bring people, processes, and technology together to deliver competitive advantage for our APAC customers and increase value to their business.

By making data accessible faster and with more insight than ever before, as well as embracing different perspectives, we can help our customers with diverse needs in a more agile way.

Being part of the Ricoh family means working with passionate and creative people who are dedicated to making a difference for our customers, our communities, our society, and for each other.

We share our successes and are always striving to be more, both as a team and in our own careers.

Together we are inventing a new future, one driven by a unique vision and built to create sustainable success.

http://www.ricoh.com.hk

Ricoh is a leading provider of digital services and innovative solutions to support our customers’ digital transformation and business process optimization. To cope with our business expansion, we are looking a team of talent joining our Ricoh Family.

About Your Role:

• Assist in implementing and developing procedures to ensure customers have exceptional experience when using the company’s services
• Communicate to customers about the company’s services and find out their requirements through surveys or face to face interactions
• Conduct customer satisfaction surveys and customer panels to collect feedback and provide analysis reports on the area for improvements
• Prepare customers monthly usage reports and maintain good relations with assigned key major accounts
• Handle key customer’s inquiries and support to follow up with internal departments for handling their requests

Does it sound like you?

• Excellent customer-service manner, communication, and problem-solving skills
• Fluency in Cantonese, English and good command of Putonghua
• Good writing skills in Chinese and English is also required
• Proficient skills in O365, media production software and Power BI is a plus
• Willingness to learn with positive mindset
• Degree holder in business, and marketing disciplines and fresh graduate is welcome
• Experience in customer service or service business is an advantage

Great People. Great Benefits:

• Progressive career advancement opportunities
• Continuous learning & development academy
• Wellness program
• Work-life coaching program
• Volunteer Work recognition

We offer 5-day work, attractive remuneration and benefits package to the right candidate.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources & Facilities Services, Ricoh Hong Kong Limited, by clicking "Apply Now".

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.