Associate Director, Partner Service Management (For Digital Platform and Transformation) | HK Talent Engage

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Own the Digital Team of Partner Service Management Team (PSMT) to provide digital solutions and ensure smooth service support for business partners in Partnership Distribution

Roles and Responsibilities:- Design and customize digital and technology solutions to support the operating model of Business Partners

• Own the digital projects to ensure project deliverables completed in decent quality and within timeline & budget
• Handle maintenance of digital platforms and ongoing improvement
• Review and integrate different digital platforms and application to streamline the process for NB application and post sales serving for Partners
• Manage daily operation support of digital platforms for Business Partners including communication and trouble-shooting fix with relevant stakeholders
• Drive adoption of digital tools by Business Partners
• Perform regular review on utilization, performance, service standard and identify improvement areas
• Lead digital and technology related initiatives to drive business & department strategy and achieve operation efficiency
• Drive people development and performance driven culture
• Lead ad hoc projects and assignments
• Ensure team members who perform regulated activities have acquired the relevant licenses and fulfilled the licensing requirements

Minimum Job Requirements: - University/College graduate with 8 -10 years' relevant working experiences with supervisory responsibilities

• Strong organizing and leadership skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese and Mandarin
• Detail-minded with strong analytical and negotiation skills
• Good teammate with excellent & leadership skills
• Strong sense of ownership
• Proactive and independent
• Project management experience
• Required to acquire relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.