Officer MTY – Self Service Terminals (SST) - Digital Business Services | HK Talent Engage

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Officer MTY – Self Service Terminals (SST).

Principal Responsibilities

• To perform ATM Seed Key Assignment during New Self Service Terminals (SSTs) Set-up / Machine Corruption and control SST programme disk, duplicate ATM safe combination of branches and Express Banking
• To monitor vendor performance ensuring cash replenishment and machine maintenance under dual control adhering to standard operating procedures
• To monitor machine usage, handle machine failures and manage machines with repeated and major problems
• To monitor outsourced agents’ replenishment schedule, liaise with SST, GZC and other departments for managing SST problem, outsourced service level
• To manage customer feedbacks, pacify difficult customers tactfully and patiently and continue improving the current services
• Check and reconcile account balances of GL accounts and prepare Cadency sign off
• To prepare MI, monthly statistics and plan / compile roster
• Review and revise working procedures, strengthen security measures and ensure strict policies adherence to guidelines

Requirements - Experience/Knowledge on SSTs operation

• Good communication and interpersonal skill with outsourced vendor
• Excellent communication in a team environment
• Strong command of both written and spoken English
• Proficient in Microsoft Office applications
• Strong attention to detail under pressure and ability to meet deadlines
• Structured, systematic, independent working style
• Flexibility in working different shifts when required
• Available to work overtime on weeknights and weekends if necessary
• Available to outdoor working and work independent

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.