Marketing Associate | HK Talent Engage

Job description

Responsibilities

• Reviewing posts and comments published in the community by members on a daily basis
• Responding to customer posts and answering simple, unauthenticated inquiries
• Staying alert to incidents and complaints and escalating them as appropriate
• Sharing engaging posts related to banking topics on behalf of the bank
• Compiling a monthly newsletter with a member activity dashboard
• Creating engagement activities to maintain member interest and participation
• The candidate may be required to work specific hours on weekends and public holidays based on business needs.

Requirements

• University degree holder
• Excellent communication skills in both verbal and written Chinese and English
• Have good understanding of social media trends and popular culture, with a good sense of humor
• Good analytical skills and attention to detail
• Prior experience in banking or social media content management is an advantage