Data Analytics and CRM Manager - Banking - up to 44k | HK Talent Engage

Job description

This prestigious financial institution is a leading bank in Hong Kong, renowned for its commitment to providing innovative banking solutions and exceptional customer service. With a strong emphasis on digital transformation, it harnesses cutting-edge technology to deliver a seamless banking experience, ensuring clients have access to a wide range of financial products and services tailored to their needs. The bank prides itself on its rich heritage, deep local knowledge, and a strong focus on sustainability and community engagement, making it a trusted partner for individuals and businesses alike.

The Analytics and CRM Manager will shape and execute digital messaging strategies across diverse platforms, ensuring seamless delivery and operational excellence. This role involves collaboration with cross-functional teams to drive analytics-driven insights ACand manage an offshore team, all while maintaining a focus on quality and customer service.

客户简介

This prestigious financial institution is a leading bank in Hong Kong, renowned for its commitment to providing innovative banking solutions and exceptional customer service. With a strong emphasis on digital transformation, it harnesses cutting-edge technology to deliver a seamless banking experience, ensuring clients have access to a wide range of financial products and services tailored to their needs. The bank prides itself on its rich heritage, deep local knowledge, and a strong focus on sustainability and community engagement, making it a trusted partner for individuals and businesses alike.

工作内容

• Accountable for defining and shaping the digital messaging propositions across various legacy and new digital platforms - including but not limited to SMS, MMS, Push Notifications as well as other future channels/devices
• Providing the best-in-class delivery in digital messaging from initial scoping with business units through to the end-to-end development lifecycle as well as post implementation support and measurement
• The role holder will be a key member of the cross functional delivery teams comprising of participants from business, analytics and data teams that possess a wide range of skills that include and not limited to analysis, market understanding, design, optimization, technology and testing
• The role holder will strive to ensure flawless execution of digital value added messaging and will provide operational insight and offer a pragmatic approach to design, manufacture and deployment of these messages at the most optimal level.
• To collaborate with business and perform hands-on analytics for campaign lead generation as well as tracking
• To understand the business and identify/share business insight from analytics works
• To manage an offshore delivery team to provide timely and quality analytics deliverables to satisfy business needs effectively under a dynamic business environment

理想的求职者

• University degree in Statistics, Data and Information Management, Mathematics, Computer Science or other related discipline
• Minimum 5 years' retail banking experience in information and data management
• Strong self-motivation, organization, multi-tasking, problem solving and influencing skills
• Ability to communicate effectively with business, operation and technology teams
• Solid understanding of digital messaging technology (such as SFMC, AEM, etc.)
• Hands-on experience and knowledge in the end-to-end content development lifecycle as well as post implementation support and measurement
• Knowledge and/or experience in SAS, SQL, Tableau/QlikSense, Python, Pega is preferred
• Detail-oriented and zero tolerance on quality/accuracy issue
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

福利待遇

Join a dynamic financial institution in Hong Kong that offers career growth, innovative technology, and a commitment to diversity and community engagement.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Grant Riley at +852 3602 2484.