Helpdesk and End-user Support Team Lead | HK Talent Engage

Job description

Opportunity is equal to everyone; your attitude decides your altitude!

Welcome to visit us at https://askit.com.hk for more information.

Responsibilities:

• Oversee the daily operations of on-site team, well coordinate between Helpdesk call centre and the end-user client.
• Handle complaints and escalate to Service Delivery Manager if necessary.
• Review and streamline service delivery processes to be effective along the service supply chain.
• Coach and motivate on-site staff to perform tasks, based on operational manual, procedure, and client’s company policies.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related disciplines.
• At least 3 years in IT operation experience of similar scale and nature.
• Certification in ITIL is a must and Certification in Information Technology services is preferred.
• Well trained in customer relationship area.
• Good command in both English and Chinese.

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***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***