Senior Manager Fraud Control Design Maintenance and Delivery - Wealth & Personal Banking | 人才服务办公室

职位描述

Job description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key

areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a Senior Manager Fraud Control Design Maintenance and Delivery.

Principal Responsibilities

Asia South Pacific Wealth and Personal Banking (ASP WPB) Fraud strategic vision is to keep our customers and the Bank safe from fraud risks, whilst maintaining the best possible customer experience. Focusing on the specific fraud threats faced now and in the future, the team use techniques and technology that protect our business and our customers. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role is part of our Fraud Control Design, Maintenance & Delivery team within ASP WPB Fraud. The team is responsible for the management of fraud across the business, ensuring that fraud controls are identified, maintained and optimised to prevent, detect and mitigate fraud for HSBC ASP markets and their customers. The team ensure new change initiatives include effective fraud controls and play a lead role in driving these initiatives and associated fraud controls forward. The team have accountability within the direct fraud remit, and also for the implementation and enhancement of controls outside of the broader fraud function.

The Senior Manager – Fraud Control Design, Maintenance and Delivery will lead on a particular fraud typology of Payment Fraud and/or Digital Fraud. They are responsible for providing input into the overarching ASP Fraud investment strategy that delivers multimarket platforms and capabilities. They are accountable for defining the ASP Fraud strategy for their fraud typology(s).

The responsibilities cover the management of fraud control design, maintenance and delivery through detection systems, operational processes, policy and driven by insights from root cause analysis, trends and the broader financial market. The individual will lead proactively on ensuring controls are effective, control issues are resolved, improving customer experience and provision of fraud SME input into ASP wide change activities. This is to ensure that fraud controls are built in an effective and efficient manner that support business growth and create amazing customer experiences.

They will have responsibility for strong and valuable engagement into teams across the business, including Value Streams, Markets and 2LOD teams. They will play a key role in the team coaching and development, and there may be line responsibility for Fraud Managers in the team.

• Ensure strategies and protocols are developed through analysis of fraud patterns, and then implemented within our fraud detection systems and operational processes
• Be the SME and key contact point for core fraud typologies, i.e. Payments and/or Digital Fraud
• Lead engagement with stakeholders to initiate reviews and challenge control effectiveness, on the bac of control monitoring and root cause analysis of loss events
• Monitor the effectiveness of fraud processes and controls, recommending optimisation and raising awareness of gaps
• Provide challenge and escalation for ‘in scope’ controls that are sub optimal, ensuring responsible control owners have robust remediation plans in place and appropriate risk acceptance
• Define the ASP Fraud strategy for their fraud typology(s), with focus on Payments and/or Digital Fraud
• Build and maintain a deep understanding of the evolving fraud risk typologies and threat landscape, it’s potential impact, as well as making innovative recommendations on ways to keep Fraud colleagues up to date with developments
• Support and drive the management of any fraud incidents in market and across the region
• Interpret MI and trends, identifying issues and risks and planning strategies to address fraud and risk
• Lead with their team to ensure that controls and/or process/procedure failings that are driving fraud attacks are addressed ensuring that any required changes can be developed and implemented
• Work closely with the operations and product teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy
• Ensure close working relationships are developed with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite
• Support and test change initiatives, identifying and developing new or improved delivery mechanisms

Requirements - The role holder will have proven experience at management level within Product or Delivery functions for Payments and/or Digital (ie digital platforms, authentication, security)

• Detailed knowledge of WPBs products, policies and processes
• Strong knowledge of the HSBC’s external environment – regulatory, political, competitors etc
• Experience in designing and implementing control / best practice frameworks
• Knowledge of strategic delivery of controls, processes and design methods within a large multi faceted operation
• Proven experience in working across market, regional and global levels
• Strong and proactive engagement, communication and presentation skills
• Proven ability to work with senior stakeholders and business sponsors
• Strong people and team management experience, including coaching and team upskilling experience
• Relevant work experience in Fraud or Risk, prefered FLoD or SLoD
• Consultancy experience is well regarded
• Working in an environment supported by Fraud Detection systems such as, SAS EFM, Feedzai, Falcon, Biocatch and Threatmetrix
• Experience working in, or closely with, a Value Stream
• Experience of developing new processes and ways of working within a Strategy/Analytics/Operations/Policy function
• Planning and plan management, ability to work at pace
• Risk and issues ownership and management
• Customer Empathy and centricity
• Evidence of ability to make key strategic decisions, using data driven insights
• Reporting and Governance, including paper writing and presentation

You’ll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.