职位描述
Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.
"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.
Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.
We are looking for a Horizon Club Manager based at Island Shangri-La, Hong Kong!
As a Horizon Club Manager, we rely on you to:
- Provide guest services as well as supervision, direction and leadership in Horizon Club Lounge
- Supervise the team and Club Lounge operations and workflow to maximize guests satisfaction
- Build relationships with guest to delight and gain loyalty
- Conduct daily and monthly meeting to highlight area of improvement in the service aspects and obtain feedback
- Provide personalized and prompt service to VIP guests, ensure that all special requests and room assignments are followed up, keep up-to-date the guest preference in the system
- Monitor food hygiene and good service standards, the service, quality and set up of the buffet breakfast and evening cocktails are as per Hotel standard
We are looking for someone who has:
- Degree Holder in Hospitality Management or related disciplines
- Minimum 5 years work experience in Front Office / Club Lounge / Guest Relations Department
- Knowledge in F&B Operations
- Able to lead and motivate the team
- Proficiency in written and spoken Cantonese, English & Mandarin
For other vacancies, you may visit the career section of our website.
Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
E-mail: [email redacted, apply via company website]
Website: www.areyoushangri-la.com
If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
其他细节
- 职位空缺来源
- CTgoodjobs
- 参考编号
- 3150668-01#0002
- 发布日期
- 10 Sep 2024
- 关键词
- 5-day week,Free duty meal,Insurance plan,Marriage leave,Medical plan,Competitive pay,Dental plan,Discretionary bonus,Hotel / Catering / Club - Front Desk / Front Office,Hotel / Catering / Club - Guest Relations,Hotel / Catering / Club - General / Others,Hospitality / Catering,Admiralty,Middle management level,Degree,Club Manager,Cocktails,F&B,Front Office,Guest Relations,Guest Service,Hospitality Management,Hotel,Hygiene,Leadership,Mandarin
