Senior Estate Officer - The Orchards | 人才服务办公室

职位描述

Swire Properties develops and manages commercial, retail, hotels and residential properties, typically mixed-use developments in prime areas across Hong Kong, the Chinese Mainland and Miami, US. Adhering to our core values of integrity, originality, long-term focus and quality, we pride ourselves in transforming the urban landscape, creating thriving communities and ensuring sustainable value for our stakeholders. Our creative culture drives our passion to excel and energises us to design inspiring experiences.

ABOUT THE TEAM

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are now seeking a talented Senior Estate Officer to join our dynamic team. Reporting to the Assistant Estate Manager, the incumbent will oversee the daily operations of our luxury residential property, The Orchards, as the second-in-charge. Our team is highly professional in property management and will play a crucial role in elevating the living experience for our residents.

RESPONSIBILITIES

• Oversee day-to-day property management operations, including coordinating with service contractors and inspecting common areas
• Ensure compliance with statutory requirements, such as BMO, DMC, and house rules
• Manage and supervise the team's performance to maintain high-quality service delivery
• Provide excellent customer service by handling resident/occupant complaints and inquiries, as well as coordinating matters between owners and external parties
• Assist with administrative and documentary work for the Management office, including overseeing workflow
• Serve as the key point of contact, communicating regularly with the Owners' Committee

REQUIREMENTS

• Degree holder of Housing Management/ Property Management or related disciplines
• Minimum 5 years’ experience in property management industry
• Member/ Student member of Hong Kong Institute of Housing or related institution is preferable - PMSA Tier 2 or above
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audience
• Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities
• Fluency in spoken and written English and Chinese including Putonghua
• Good PC skills on MS Office and communication applications

WHY CHOOSE US

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Application Deadline: 26 July 2024