Technology Enabler Lead - Digital Business Services | 人才服務辦公室

職位描述

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Technology Enabler Lead .

Principal Responsibilities

Strategy and delivery management:

• Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs e.g organisation design, location strategy, process optimisation and technology governance
• Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers
• Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams
• Assesses feasibility of existing solutions’ replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog
• Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development
• Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks
• Defines key non-functional requirements for the solution to be developed

Team and capacity optimisation: - Leads teams (e.g., 60-100+ FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework

• Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks

Governance and financial management: - Facilitates quarterly planning (e.g., QBR) and execute agreed objectives

• Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams
• Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice
• Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information

Technology performance optimisation: - Drives high Technology service performance, resolving incidents in a timely fashion

• Measures, track and improve customer focused operational KPIs (e.g., customer servicing time, NPS)
• Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery

Important Business Services (IBS) Tech responsibilities:

The following responsibilities will be assumed by the Enabler Outcome Lead but can be delegated when required - Act as the single IT owner for the IBS and the primary contact point for the BSO (Business Service Owner)

• Accountable for ongoing maintenance of the IT Service Chain Maps to both the planned schedule (self-assessment) and trigger events
• Accountable for TRR assessment execution and delivering the remediation roadmap, aligning investment options with agreed resilience posture

Governance and Committee Memberships - Membership of Business Outcome Steam and Governance, GO&A ELT, GO&A People Forum

Requirements

General - Proven experience in a relevant role e.g., as a Technology Value Stream Lead, Senior Product Owner from a financial services organization background ideally

• Evidence of strong technical knowledge and understanding of a variety of technologies and systems
• Evidence of effective communication and interpersonal skills, with ability to articulate technical concepts
• At least 10 years of working experience in technology, 10 years in management/leadership capacity
• Proven experience of partnering effectively with Executive Level business stakeholders e.g. Group General Managers and making commercially astute decisions
• Evidence of transformation mind-set to delivery
• Evidence of excellent leadership and people skills (change agent, decision making, influencing, communication)
• Ability to work across cultures and locations in a complex, matrix organisation with colleagues from across 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe) being respectful of different cultures

Functional Knowledge - Expert understanding of products, services, and underlying processes for Value Stream

• Experience of DevOps/DevSecOps or SCALE Agile processes
• Ability to champion the customer in strategic and tactical decision-making scenarios
• Ability to apply risk assessment and management principles and processes and find ways of solving or pre-empting issues
• Detailed understanding of multiple business areas and relevant technology domains
• Ability to understand and deliver towards customer needs in large, global, complex organisations

Leadership & Teamwork - Build and maintain the broad and diverse set of skills required to run and effective operational team

• Leadership of Sub Stream and related roles to ensure best practices for the team
• Exceptional ability to lead diverse cross-functional teams, with strong people leadership, teamwork, gathering information and analysing, judgment, decision making and communication
• Partner with Chief of Staff (CoS) and HR to ensure there is a strong colleague development framework in place including succession planning, diversity balance, nurturing, coaching, skills development, and career progression
• Build a culture that supports innovation, learning, collaboration, transparency, and inclusiveness

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.