Manager, Card Centre | 人才服務辦公室

職位描述

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.There are over 160,000 acceptance points for Octopus cards in Hong Kong, spanning across the city. We have over 30 million Octopus cards and products in circulation. We handle 15 million transactions a day with transaction value of HK$260 million.Our VisionTo become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services.Our MissionMaking everyday life easier.Our ValuesCustomer Centricity, Simplicity, Inclusiveness & Trustworthiness.Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!

Job Responsibilities:

• Lead the Card Production Center and Card Refund Team to provide high quality standard of card production and card holder refund requests according to the defined service standards.
• Monitor daily operations of card production including card initialisation, personalisation, recycling, inventory management, Automatic Add-value Service (AAVS), kiosk operation and quality control of various types of Octopus cards
• Review compliance, control procedure manuals and provide appropriate action plans to address issues and strengthen controls on Octopus card processing and refund operations
• Prepare and collate data for routine management information, ad hoc reports and projects
• Review and streamline existing operating process and policies to enhance efficiency, productivity and control
• Liaise with internal departments and external parties including card suppliers, service providers, regulatory bodies and law enforcement teams
• Work closely with internal stakeholders and business partners to continuously improve and enhance the process for better efficiency and higher customer satisfaction
• Lead a team to implement projects for new product, operation efficiency and cost control, and ensure adherence to project schedules and quality deliverables by performing user acceptance tests and verification tests
• Compile weekly and monthly reports for management review
• Review daily control reports to ensure that all exception cases are handled promptly
• Manage, lead and provide on the job training to team members to upskill the knowledge according to the job needs and succession planning

Requirements:

• Bachelor degree in business management or related disciplines
• At least 8 years’ operation experience with 3 years working at managerial level; preferably experience in embossing and production of credit card or other payment card business
• Good knowledge of HKMA supervisory policies and practices, and AML
• Experience in managing project implementation and knowledge of system development cycle for setting out user requirements and execution of user acceptance tests is preferred
• Strong leadership and interpersonal skills to lead the team to achieve KPI; able to work under pressure
• Proficient in Microsoft Office applications, and spoken and written English and Chinese including Putonghua
• Good numerical sense, logical and analytical skills
• Candidates with less experience will be considered as Assistant Manager

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

We are an equal opportunity employer and will ensure that every job applicant and staff has equal employment opportunities and will not be disadvantaged because of their sex, pregnancy, marital status, family status, disability or race.